This program provides students with the necessary skill
and knowledge to plan, install, and provide routine
control over and manage exceptional situations in
relation to quality communications network services in
an information system. It provides in-depth knowledge
of evaluating communications hardware, software, and
transmission service alternatives against changing
business requirements, maintaining links with network
suppliers, monitoring network performance, providing
support for systems, localizing and rectifying faults in
networks and handling non-routine user/customer
problems, and providing expertise and practical
assistance in delivering service that complies with
statutory and other standards, as well as strategic and
Tuition fees include student manuals and all other course materials. Financial assistance may be available for those who qualify.
Students must achieve a 75% average to obtain a diploma.
Candidates must be able to keyboard at a minimum speed of 25 words per minute (WPM) and have a fundamental understanding of basic computer concepts and the Internet.
Grade 12 or equivalent or Mature Student Status.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Recent studies indicate that strong growth in IT jobs, especially for skilled Computer and Network Operators, are expected over the next few years. Careers that correspond with the skills learned in this program include:
Duties and Responsibilities
- Hardware Installation Coordinator
- Network Administrator
- Network Support Technician
- Network Operator
- Local Area Network (LAN) Administrator
- Local Area Network (LAN) Technician
Network Administrators provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small businesses, government, and corporations. Their duties may include:
Method of Delivery
- Maintaining, troubleshooting, and administering the use of local area networks (LANs), wide area networks (WANs), hardware, software and related computer equipment.
- Monitoring and implementing network activities.
- Designing and configuring networks, recommending purchases of application servers, peripherals, and software.
- Evaluating and installing computer hardware, networking software, and operating system software.
- Providing problem-solving services to network users.
- Performing data backups and disaster recovery operations.
Required Skills and Personal Attributes
- Integrated Learningâ„¢ System training facilitated by Academy of Learning College facilitators.
- Online training supported by Academy of Learning College facilitators or online instructors.
Competencies upon Completion
- Technical/functional skills and aptitude
- Software and hardware troubleshooting skills
- Problem solving skills
- Ability to be innovative and creative
- Business and management skills
- Time management skills
- Ability to work in a team environment as well as independently
- Embraces change and new technology
- Excellent communication and organizational skills
- Willingness to embrace change and new technology
- Good customer service skills
- Ability to multi-task and work effectively despite possible time constraints
- Experience in the IT industry
- Operating Systems
Advanced level of proficiency in a Windows operating system
- Word Processing
Basic level of proficiency in Microsoft Word
Basic level of proficiency in Microsoft Excel
- Database Management
Basic level of proficiency in Microsoft Access
- Office Skills
Microsoft Outlook Level 1 and Basic Bookkeeping Level 1
- Business Skills
Project Management Fundamentals Level 1, Business Correspondence Level 1, and Customer Service
- Microsoft Certification
Microsoft Windows 7 Configuring, Microsoft Windows Server 2008 Configuring Active Directory, Microsoft Windows Server 2008 Configuring Network Infrastructure, and Microsoft Windows Server 2008
- PC Troubleshooting
CompTIA A+ Certification: 220-801 and CompTIA A + Certification: 220-802
- Computer Networking
CompTIA Network +, CompTIA Server +, and CompTIA Security +
- Job Readiness/Employability Skills
Job Search and RÃ©sumÃ© Writing and Employment Strategies for Success